The Loss of Service in Business..Starbucks

I was so disappointed recently after reading an article in USA Today about the rebuilding of the  ”Starbucks Empire”. Like many business tragedies, the whole interview was based around the physical changes that were going to be made at these coffee shops, and not one word, not one word was mentioned about an increase in training for a higher level of customer service.

What a shame. 

 What a complete and utter shame.

I love Starbucks coffee, but I am dismayed with how many stores I go to where I experience lame, inattentive and actually lazy employees. Which means, that there truly is no emphasis on this from the very top on down. And, this was proven by this recent article.

They were quite happy to say that the smell of roasted beans would once again be wafting through every store…and how they would unveil a new $2.50 extra special cup of coffee……….but not one word was mentioned about customer service……..

Could this have anything to do with the closing of 100 stores recently?????

I wonder………………………………………………………………….

Slow Down.

Peace,Love, David www.talkdavid.com

Stepping into Our Power….

I recently attended an intuitive workshop and walked away with a message I have heard 1,000 times before…and have had the opportunity to practice it daily, although I must admit that it sometimes slips my mind to do so. ” To be truly free we must be willing to step into our own personal power.”

So what does this catchy little phrase mean? It means we must be willing to be rejected by others if we want to be the powerful person that we are. We must be willing to go against the flow if the flow of life does not serve our hearts call. It means we must be willing to face rejection daily, and even reject our own long held beliefs about ourselves and life if those beliefs do not create joy and happiness anymore.

It means we may have to rock the boat more, not for the sake of rocking it, but because we have not been living honestly with ourselves.

Let go of the need for approval from others. Risk more often. Face the possibility of losing in love…for the chance to love. Of losing in our careers, for the chance of finding the passion in our work.

Slow down. Step into your own power today.

For if not now………..when?

Love, Peace, David www.talkdavid.com